Frequently Asked Questions
Everything you need to know about your viaGlamour beauty experience.
How long does it take to process my cosmetics order?
Since each product is freshly formulated in our lab, please allow 3-5 business days for production before your order is shipped.
Are viaGlamour products cruelty-free and vegan?
Yes, we are committed to ethical beauty. All of our formulations are 100% cruelty-free and contain no animal-derived ingredients.
What is your return policy for personalized makeup?
Due to the custom nature of our cosmetics, we cannot accept returns for used items. However, if your product arrives damaged, we will offer a full replacement or refund within 30 days.
Do you offer international shipping?
We currently ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and are calculated at checkout.
How can I track the status of my shipment?
Once your order leaves our lab, you will receive an email with a tracking number and a link to monitor your package's journey in real-time.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.